MSP Manager provides an agile, comprehensive suite of tools to create tickets, schedule technicians, and bill customers for a streamlined, agile way to manage your IT services business.
The right tool helps MSPs efficiently manage both their technicians and their customers. Yet with basic helpdesk solutions lacking core business functionality — and with full-scale professional services automation (PSA) solutions often too complex — the choice of tools available to most small and mid-sized MSPs has been limited. MSP Manager from SolarWinds N-able offers the best of both worlds, combining helpdesk, service management and billing in a single cloud-based platform that helps them improve service delivery and gain greater insights into their business. Providing a streamlined suite of tools to help coordinate team members and manage and bill customers, MSP Manager provides a better way to manage service delivery.
The software is designed for those companies who manage the networks for small and medium enterprises and they need a system to manage help desk, ticketing and invoicing. These are typically value added resellers or managed services providers.